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Quality During Design Podcast Blog
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Before we can link customer needs to design, production, and service of our products, we need to listen to and understand the voice of the customer. We review 6 common VOC collection strategies, and talk about their pros and cons. We also discuss an affinity diagram process, which may help our team organize all of…
We can look at test methods like a product in and of itself. Because tests also have requirements and need to produce usable results, we validate against those requirements. Validating our test method also ensures that they are precise and accurate. We talk about things to consider when looking at product tests: tying test methods to the…
When designs fail we can take on damaging mindsets while we’re deciding our next steps, and this can lead us to bad decisions. We explore this and give some examples of pitfalls. We also talk about what to do within the design-realm to prepare for and combat those mindsets. Finally, I share my mantra when…
A Fishbone Diagram is named for its looks because it resembles the bones of a fish drawn on paper. Its less creative names are Cause-and-Effect Diagram and Ishikawa Diagram. It’s popularly known to help with root cause analysis. But, we can also use it to help with goals and to evaluate a potential solution. Why…