How we describe and approach the issues we need to solve can affect how we react to them. We know we’re supposed to be solving for root causes. But are we, instead, really just addressing symptoms? Are we celebrating the quick fix and then moving on without addressing the root of our issue?
"If you define the problem correctly, you almost have the solution." - Steve Jobs
Recognize the common mishaps of us solving symptoms instead of really getting to the causes. And, clearly describe our problem in two parts (statement and description of facts) to be confident that we’re moving toward solving the causes.