Choosing Quality Tools (Mind Map vs. Flowchart vs. Spaghetti Diagram)

Within our quality toolbox, there are a lot of graphical organizers. Some are better at fulfilling different goals than others. If we have a goal in mind, then we may choose a certain tool. However, we don’t want analysis paralysis about which tool is best to stop us from using any tool at all.  I share my 3 general guidelines about choosing a graphical quality tool, how to draw them, and…

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Types of Design Analyses possible with User Process Flowcharts

Flowcharting isn’t just useful for manufacturing processes. We can use them in lots of ways to help us with design of products and to identify quality characteristics. After all, products are used by people, and the way in which they use them is a process. compare ideal vs. actual flowcharts identify where there is disagreement…

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