Types of Design Analyses possible with User Process Flowcharts

Flowcharting isn't just useful for manufacturing processes. We can use them in lots of ways to help us with design of products and to identify quality characteristics. After all, products are used by people, and the way in which they use them is a process.

  • compare ideal vs. actual flowcharts
  • identify where there is disagreement about correct sequence or steps
  • identify common mistakes/problems at each step to mistake-proof the process and design
  • look for holds or delays, find the critical path

We also talk about specific flowchart analyses and how they can be used to analyze the user process for design.

  • Cost-of-Poor-Quality
  • Critical-to-Quality
  • Value-Added Analysis
  • Deployment Flowchart

We can use flowcharting to prioritize decisions. We can use lean principles (in the user process, also!). We can eliminate costs, focus on what’s most important to the customer, get to an ideal state of a user process, get alignment with who’s doing what during our process between our users, mistake-proof the user process, and identify the critical path.

Learn about this graphical tool and use it to make and prioritize design decisions for the user. We can take our detailed flowchart a step further and use it as an input into a UFMEA (usability failure mode and effects analysis).

Common Flowchart Symbols

If you are new to process flowcharting, get in touch with your local Quality Professional, or see this resource from ASQ: What is a Flowchart? Process Flow Diagrams & Maps | ASQ

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