We’ve identified safety concerns about our product design. How concerned do we need to be about quality while we’re determining root causes? There is an intersection of quality, reliability, and safety. Let’s talk about how they fit together.
Think of quality as necessary for your product. We realize that quality is subjective, depending on the industry in which we work and our customers. But it is also arching over everything that we do with product design, including reliability, safety, performance, and usability. It ensures that the activities we do to develop product are in-line with customer needs (both stated and implied) through analysis, test, monitoring, and control. If we frame quality in this way during product design, we can help ensure our products are safe, dependable, and easy to use.