How to use FMEA for Complaint Investigation

FMEA (Failure Mode and Effects Analysis) is a tool we can use to help us investigate complaints from the field. The FMEA is a matrix of the collective team knowledge about the risks of this product, so it’s a valuable source in our investigation about what’s going on in the field.

We talk through how to go about using FMEA for complaint investigation and what we can do with the information.

What's today's insight to action?

Now that we see how we can use FMEA to help us investigate field events, we also see how we can use it during development. You can use FMEA like we did today, but during design. Evaluate the chain of events, examine causes and check controls. Turn that information into knowledge, and then innovate!

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